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Stephanie Haber
/ Categories: Claims, Client Information

Introducing: ShelterPoint DBL & PFL Claim Portal

April 23, 2018

PFL Claims

We understand that life has different priorities when you’re out on a disability or Paid Family Leave claim. Figuring out when to expect your next benefit payment or what additional paperwork may separate you from your next payment shouldn’t be anything to worry about.  So, in order to help our members, who are out on a claim be able to focus on the things they really need to focus on in these times, we created an innovative proprietary online claim portal for 24/7 Disability and Paid Family Leave claim management!

This new online tool  is now available for all employees covered by ShelterPoint Life’s DBL/PFL, who go out on disability or take Paid Family Leave.

ShelterPoint Claim Portal from ShelterPoint on Vimeo.

If you have a claim with ShelterPoint, registration for an online account is fast, and easy as 123.  All you need is your: 

  1. Social Security Number
  2. Claim number
  3. Email address

This provides around-the-clock access to:

  • An easy overview dashboard with your current claim status
  • See if any action needs to be taken to assure continued processing of your claim
  • Check the history of the benefit payments we’ve issued
  • See important notifications regarding your claim
  • Sign up for alerts via email when action needs to be taken to keep claim payments going
  • Sign up to receive claim forms electronically

…and much more!

If you’re a ShelterPoint member check it out here!

Download your updated Claims Roadmaps that now include the claim portal information:


PFL Expert Tip:
Due to the amount of information and documentation required, the Paid Family Leave claims process is longer and more involved than the DBL process.  NY State anticipated this and established a longer window than for DBL: by law, Paid Family Leave insurance carriers have 18 days after receipt of your fully completed PFL claim to make a determination.  To help avoid delays, make sure your claim submissions include all the required forms and information.  We have a handy chart here that illustrates what is required for each type of leave.


Have questions about claims, or other Paid Family Leave topics? Ask our PFL experts at pflquestions@shelterpoint.com.

This blog post is for informational purposes only and is not intended to provide legal counsel. Please consult with an appropriate professional for legal and compliance advice. Any PFL information is as of the blog post’s date stamp; it is based on the applicable statutes and regulation,  and may change as regulations evolve or NY State issues guidance regarding Paid Family Leave regulations. Have more questions? Email us at pflquestions@shelterpoint.com

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